Customer Questions & Answers:
Q: How many days after delivery orders?
A: We ship your orders within 1-5 business days after payment verified in normal conditions. All items will be carefully checked, packaged, and then shipping.
Q: If the customs clearance produced a tariff, who pays?
A: We usually underreporting wrapped the declared value to avoid customs clearance duties, But if have the tariff is borne by the buyer. (PS. Brazil buyers need in orders remarks to write oneself CPF.)
Q: How has not received the parcel?
A: Customers want to stay full name and shipping address, zip code and phone number, so that post office quick delivery.
Q: How to query package the logistics information?
A: We fill in the tracking number on the your order, you can in this site: www.17track.net/en query, you can also check the destination postal official website.
1. Worldwide Shipping. (Except some countries and APO/ FPO)
2. Orders processed timely after the payment verification.
3. Please check out your address carefully when processing order.
4. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
5. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
6. We ship to worldwide; transport modes include EMS, DHL, FEDEX, UPS, TNT, China Post Registered Air Mail, Singapore Post, etc. We ship your orders within 1-5 business days after payment verified in normal conditions. All items will be carefully checked, packaged, and then shipped.
1. Before placing your order, please confirm pricing and other and other details with the supplier.
2. Please make sure you read the entire description and agree to the transaction before buying.
Return and Refund:
1. You have 3 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 3 days, it is considered used and we will not issue you a refund or replacement. No exceptions! Shipping cost is bear by both seller and buyer in half.
2. All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and your po#.
3. We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all components and accessories included, after both buyer and seller cancel the transaction from aliexpress. Or, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
1.12 months manufacturer’s limited warranty for defective items(excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items must be reported and returned within the warranty period(and in the original packaging, if possible).You must tell us what the defect is and give us your order number. We do not repair or replace items with an expired warranty.
1.We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important. We request that you contact us immediately before you give us neutral or negative feedback, so that we can satisfaction address your concerns. It is impossible to address issues if we do not know about them!
2.Give us a 5 star feedback, you can get to Coupon 2.0 USD when you next order.
Mountaineer purpose unceasing innovation, making progress constantly; never stop pursuing and never ceasing.
Mountaineer Outdoor Equipment Co. Ltd. is located in China’s largest production base of leather goods— Shiling Town, Huadu District, Guangzhou. There have convenient transportations and a great many raw material suppliers. We update skills and information about manufacturing bags and keep pace with the time. Besides, we have many years of experience in foreign trade, development of processing and OEM business for the international brand names .Meanwhile; we have accumulated a wealthy experience in producing. With the renewal of production technology and equipment, as well as the expertise in the backpack field, we have conducted integration from purchase of raw material to exploitation and production, so we can provide our customers with high-quality, safe, reliable, practical and reasonably priced backpacks.