2016 Outdoor Climbing

Shipment:

When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 7 days once your payment is completed.

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery.

We will not refund shipping charges for refused shipments.

The shipping cost does not include any import taxes, and buyer is responsible for customs duties.

Returns:

We do our best to serve our customers.

We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.

The buyer will be responsible for the shipping fees to return the items.

Feedback:

Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you satisfied with our items and services.

If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problem and provide you with the best customer services.