Outsunny Tent Awning Rooftop Shelter SUV Tru…

• We are committed to offering our customers value-oriented items in the Sports & Fitness, outdoors categories. We are always looking to bring new innovative items to our catalog so contact our Customer Service department with any suggestions you may have!

• Our Customer Service Department is open 5 days a week (Monday – Friday) from 8:00 am PST to 4:30 pm PST to serve you!

• For a quick and easy answer to any of your questions you can contact us through the eBay Messaging system using the “Ask a Question” feature on any of our listings.

• Our state of the art warehouse allows us to ship you the best products quickly and accurately. We are constantly expanding our product selection to better serve your needs.

• Most of our orders ship within 1 business day of being placed. We ship our products primarily through FedEx Ground.

• We only ship our products within the 48 continental states. Sorry, we do not ship to APO/FPO/PO boxes.

• Most of our products ship FedEx Ground or Home, but some larger items (such as rattan furniture sets) do ship FedEx LTL (Freight) and can take up to 6 business days to arrive from the time the product ships. These shipments will need to be scheduled for an appointment to deliver by the local FedEx facility when it arrives in your area (the appointment will need to be scheduled within three days from their first contact attempt). Someone must be present to take delivery of LTL shipments and sign for the delivery (
drivers only offload the product into the driveway; any additional help by the driver including a lift-gate will require an additional charge).

• We can only ship your order to the PayPal verified address given to us at the time you checkout on eBay. Please verify that this address is the correct one you wish to have your package sent to. If an address change is needed you will be responsible for any fees associated.

• If FedEx cannot deliver it
for any reason (including they cannot reach you with the telephone number provided in the order or there is no phone number in the order), it will be re-consigned back to our warehouse and treated as a
refused package where the order will be refunded
minus a 20% processing fee.

• We gladly accept PayPal, Visa, MasterCard, Amex, Discover and eChecks via PayPal.

• If payment is made by eCheck we will hold your shipment until the eCheck has cleared.

• Payment is required to be made within 7 days of ordering to avoid a UPI case.

• Please be sure to verify you have the correct shipping address on your order PRIOR to making payment as this is the address we must ship to.

• Thousands of customers have been happy with our customer service because of our “No-Hassle” returns program which makes your purchasing experience as simple as possible.

• All of our products come with a return period of 90 days from the date of original delivery. If within the 90 days you are not completely satisfied with your purchase or no longer need the item (if unopened) we will assist you with a return for full refund minus a 20% processing fee (or minus the shipping fee if it was paid separately).

• Our products also have a warranty of 90 days, so if your item arrived damaged (even from the shipping company), please notify us right away so we can assist you in replacement parts, an exchange (depending on availability) or a return for a full refund.

• In this day and age, we understand people’s time is valuable, so if there is an issue of damage, please supply pictures when you message us to help us assist you faster. Depending on the damage, there are times when we can use the pictures as the actual return, thereby eliminating the time and hassle of packaging up the product and returning it to us for an exchange or refund.

1. I just purchased an item from you, when will it ship?

If purchased by 12:00pm PST on a business day it will more than likely ship the same day, otherwise, it will usually ship the next business day

2. My item has been marked as shipped and I have a tracking # but it is not showing in FedEx’s shipping system, what’s wrong?

Once a label is printed and we have staged your item for FedEx to pick-up from our warehouse it will typically take up to 24 hours for it to show up in FedEx’s tracking system. If after 24 hours your shipping information has not been updated, you can contact our Customer Service Department for further assistance.

3. Can you ship to my country / PO Box / Hawaii / Alaska / Puerto Rico / APO?

At this time we only offer shipping to a physical street address located in the 48 continental states.

4. How long will it take to get my item?

Currently, all orders are shipped through our west coast warehouses by FedEx Ground and can take 3 to 7+ business days to arrive. West coast orders usually arrive within 3 business days and East coast orders within 7+ business days.